Optum engaged Futuredraft to help digitize “chart chasing” - the manual process of locating lost and incorrectly coded claims. Lost charts, a result of coding and administrative errors, have an immediate impact on quality of care and cost payers/providers billions in lost reimbursements.
Complexity
Delivering a simple, highly adoptable, implementable and scalable solution responding to a critical need in a highly complex business/workflow
Approach
Futuredraft worked closely with the Optum Risk/Quality team to identify and design the QA Dashboard, a tool that turns overwhelming data into clear, actionable priorities.
We enabled organizations to close reimbursement gaps more quickly, improve reporting accuracy, and ensure patients receive the right care at the right time.
