An easier way to find the needle in the haystack

Situation

Optum engaged Futuredraft to help digitize “chart chasing” - the manual process of locating lost and incorrectly coded claims. Lost charts, a result of coding and administrative errors, have an immediate impact on quality of care and cost payers/providers billions in lost reimbursements.

‍

Complexity

Delivering a simple, highly adoptable, implementable and scalable solution responding to a critical need in a highly complex business/workflow

‍

Approach

Futuredraft worked closely with the Optum Risk/Quality team to identify designed the QA Dashboard, a tool that turns overwhelming data into clear, actionable priorities.

Results

By helping providers pinpoint missing or incorrect data at scale, we enabled organizations to close reimbursement gaps more quickly, improve reporting accuracy, and ensure patients receive the right care at the right time.

‍